Refund policy

Return & Refund Policy

Return Period
We offer a 14-day return policy. This means you have 14 calendar days from the date you receive your item to request a return.

Eligibility for Returns
To qualify for a return, the item must meet the following conditions:

• It must be in its original condition: unworn, unused, with all original tags attached.

• It must be returned in its original packaging.

• A valid receipt or proof of purchase must be provided.

Return Process
To initiate a return, please contact us at info@xstudioofficial.com.
Once your return request is reviewed and approved, we will provide you with the return address and further instructions.

For any questions regarding returns, feel free to reach out to us at info@xstudioofficial.com.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and resolve it promptly.

Non-Returnable Items
Please note that we do not accept returns on the following:

• Sale items

• Gift cards

Exchanges
If you wish to exchange an item, the fastest method is to return the original item. Once the return is approved, you may place a new order for the desired item.

Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@xstudioofficial.com.