Free Domestic Shipping Over 2000 TRY

Frequently Asked Questions (FAQs)

Welcome to the X Studio FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact us.

About Our Products

Are your products handmade?

Yes! All of our pieces are designed with care and handcrafted with attention to detail. Each item reflects X Studio’s minimalist and timeless aesthetic.

What materials do you use?

We use high-quality materials including 925 sterling silver, rhodium and gold-plated finishes. Our pieces are designed to be durable, tarnish-resistant, and skin-friendly.

Are your products unisex?

Absolutely. Our designs are gender-neutral and made to complement all styles, regardless of gender identity.

Shipping & Delivery

Do you ship internationally?

Currently, we only ship within Turkey. We are working on expanding our international shipping options—stay tuned!

How long does delivery take?

Orders are typically processed within 1-2 business days.

How much is shipping?

We offer free shipping for orders above 2000 TRY for local deliveries within Turkey with Yurtiçi Kargo. For orders below 2000 TRY shipping will cost 59.99 TRY.

Return Policy

What is your return policy?

You can return your item within 14 days of delivery, provided it is unused and in its original packaging. Custom or personalized items are not eligible for return.

How do I request a return?

Simply send us an email at info@xstudioofficial.com with your order number and reason for return. We'll guide you through the process.

Orders & Payments

What payment methods do you accept?

We accept major credit/debit cards with 3D secure payment with PayTR. We also offer a 3,6,9 & 12 months installments plan.

Can I track my order?

Yes, you’ll receive a tracking number via email and SMS text as soon as your order has been shipped.

I didn’t receive a confirmation email. What should I do?

Please check your spam/junk folder. If you still haven’t received anything within 24 hours, contact us directly.

Care Instructions

How do I take care of my jewelry?

Please check our “Care Guide” for detailed information on maintenance of the pieces.

Still Have Questions?

We’re here to help! Reach out to us at info@xstudioofficial.com or through our Contact Form. We typically respond within 24 hours.